A non-linear journey, rich in people, problems, and progress.
The Power of a Nonlinear Path
Every role taught me something data alone couldn’t — adaptability, empathy, ownership.

Customer Experience Specialist – Concentrix
Full Time | Sep 2024 – Now
- Ranked among top achievers by consistently resolving complex cases across calls, chats, emails, and support tickets.
- Sharpened soft skills through professional communication on email, Slack, and Jira; greatly improved English fluency and clarity.
- Handled high-difficulty tasks others avoided, showcasing ownership, resilience, and deep process understanding.

AI Engineer — Bitline
Project Based | Sep 2024 – Nov 2024
- Built scalable web scraping and data preprocessing pipelines in Python to support downstream AI tasks.
- Integrated Retrieval-Augmented Generation (RAG) systems using open-source LLMs (e.g., Mistral via Ollama) for domain-specific tasks.
- Handled full-stack data workflows: collection, cleaning, embedding, and prompt-tuning to support real-world AI solutions.

B.Sc. in Computer Science (Information Systems) – Ain Shams University
Aug 2020 – Aug 2024 – Graduated with Honors – GPA: 3.2
- Studied a wide range of topics including artificial intelligence, data science, statistical inference, data mining, and algorithms.
- Developed real-world machine learning projects, including a CNN model for painting style and artist detection, and image classification for cat vs. dog recognition in Python.
- Gained experience with data analysis tools like R and Python through coursework and projects such as diabetes prediction and social media analytics.

Additional Technical Experience
- Competitive Programming: Participated in ECPC and joined ACM student activity focused on problem-solving, algorithms, and coding challenges.
- Mobile Development: Built and published Android apps using Kotlin, Java, XML, Firebase, and SQLite. Completed internships at ITI, The Sparks Foundation, and university. Studied Flutter through MSP student activity and worked freelance with real clients for 6 months.
- Web Development: Created responsive web apps with HTML, CSS, JS, and Bootstrap. Developed a chess blog project and completed a university internship in web development.