Ahmed Hindy Data Analyst
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Career journey

The path that sharpened my perspective

Every role taught me something data alone could not: empathy for customers, ownership of outcomes, and the discipline to turn analysis into action.

Production analytics AI engineering Computer Science
Experience

Where analytics meets accountability

Frontline support, production reporting, and AI engineering — a 360° view of how data moves organizations forward.

Senior Quality Analyst — Concentrix

Full-time · Nov 2025 – Present · Cairo

  • Own daily & weekly data analysis and reporting in Excel (audit & coaching attainment, critical errors, utilization planning, compliance) feeding weekly business reviews; cut reporting time 60% through automation.
  • Partnered with the client on SOP improvements based on analysis of agent feedback, improving account performance 30%.
  • Analyze quality and performance trends to spot recurring gaps, lead root-cause analysis, and turn findings into action plans across agents, team leaders, and QA workflows.
  • Manage communication and expectations with internal stakeholders and client POCs — sharing insights, aligning on quality standards in calibrations, and supporting performance decisions.

AI Engineer — Bitline

Project-based · Sep 2024 – Nov 2024 · Remote

  • Built scalable web-scraping and data-preprocessing pipelines in Python, reducing data-collection time 80% and increasing data volume 90% for downstream AI tasks.
  • Integrated Retrieval-Augmented Generation (RAG) systems using open-source LLMs such as Mistral via Ollama, owning the data workflow end to end: collection, cleaning, embedding, and prompt-tuning.

Blended Account Advisor — Concentrix

Full-time · Sep 2024 – Nov 2025 · Cairo

  • Ranked among top achievers for 10 consecutive months, including top performer for a full quarter, by resolving complex cases across calls, chats, emails, and tickets.
  • Flagged recurring customer pain points and process gaps from the frontline, informing quality and process improvements.

B.Sc. in Computer Science — Ain Shams University

2020 – 2024 · GPA 3.2/4.0 · Graduated with Honors

  • Studied artificial intelligence, data science, statistical inference, data mining, and algorithms.
  • Completed machine learning projects, including CNN models for artwork classification and computer-vision experiments.
Beyond the resume

Technical explorations that broadened my toolkit

Competitive programming, mobile apps, and web projects sharpened my ability to translate ideas into shipped solutions.

Competitive programming

  • Participated in ECPC and ACM problem-solving communities.
  • Strengthened algorithms, data structures, and time-critical decision-making.

Mobile development

  • Built Android apps with Kotlin, Java, XML, Firebase, and SQLite.
  • Completed internships with ITI, The Sparks Foundation, and university teams.
  • Studied Flutter and delivered freelance client projects for six months.

Web development

  • Created responsive web apps with HTML, CSS, JavaScript, and Bootstrap.
  • Developed a chess blog and completed a university web internship.
Let's talk

Let's build what's next

Have a role or project that needs a data analyst who can see the full picture? I'd love to chat.

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