Career journey

The nonlinear path that sharpened my perspective

Every role taught me something data alone could not: empathy for customers, ownership of outcomes, and creative curiosity.

Customer empathy AI experimentation Academic rigor

Highlights

Leading with people-centric analytics

My experience spans frontline support, AI engineering, and academic research—giving me a 360° view of how data moves organizations forward.

Full-time · Nov 2025 – Present

Lead call-quality evaluations, providing actionable feedback to improve agent performance, compliance, and customer satisfaction.
Analyze QA trends and performance metrics to identify process gaps and recommend data-driven improvements.
Collaborate with cross-functional teams to enhance training, maintain quality standards, and drive continuous service excellence.

Full-time · Sep 2024 – Nov 2025

Collaborated with management to lift satisfaction scores by 10% through insights.
Analyzed daily case patterns to flag recurring service issues early.
Ranked among top achievers across call, chat, email, and ticket support channels.

Project-based · Sep 2024 – Nov 2024

Built Python pipelines that boosted data throughput by 60%.
Delivered a cost-efficient RAG pipeline with GPT-4 level accuracy at 10% of the cost.
Orchestrated end-to-end workflows for collection, cleaning, embeddings, and prompt tuning, accelerating AI delivery by 40%.

Aug 2020 – Aug 2024 · Graduated with Honors (GPA 3.2)

Explored AI, data science, statistical inference, data mining, and algorithms.
Completed machine learning projects, including CNN models for artwork classification and computer vision experiments.

Beyond the resume

Competitive programming, mobile apps, and web projects sharpened my ability to translate ideas into shipped solutions.

Have a role or project that needs a data storyteller who can see the full picture? I’d love to chat.